Thank you for choosing Leiva’s Coffee. This Shipping Policy outlines the terms and conditions regarding the shipment of our products. By placing an order with us, you agree to comply with the terms outlined below.
- Order Processing Time:
- We strive to process and ship orders as quickly as possible. Most orders are processed within 2 business days (excluding weekends and holidays) from the date of purchase.
- During peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your patience and understanding.
- Shipping Methods and Carriers:
- We offer various shipping methods to accommodate different locations and delivery preferences.
- The available shipping options will be presented to you during the checkout process, along with the estimated delivery timeframes and associated costs.
- We partner with reputable shipping carriers to ensure reliable and timely delivery of your order.
- Shipping Destinations:
- We currently ship to US States. If your country or region is not listed, please contact our customer support team for further assistance.
- Shipping Costs:
- Shipping costs are calculated based on the destination, weight, and dimensions of the package, as well as the selected shipping method.
- The exact shipping costs will be displayed during the checkout process before you complete your purchase.
- Delivery Timeframes:
- The estimated delivery timeframes provided during the checkout process are based on average delivery times and are not guaranteed.
- Actual delivery times may vary depending on factors such as the shipping destination, customs processing, weather conditions, or unforeseen circumstances. We are not liable for any delays caused by these factors.
- Order Tracking:
- Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.
- You can track the progress of your shipment by visiting the carrier's website or using the tracking link provided.
- Customs and Import Duties:
- For international orders, please note that customs and import duties may apply in your country or region.
- Any additional charges or fees imposed by customs authorities are the responsibility of the recipient. We recommend contacting your local customs office for more information on import regulations and potential charges.
- Lost or Damaged Shipments:
- We take great care to ensure that your order is properly packaged to prevent damage during transit. However, in the rare event that your package arrives damaged, please contact our customer support team immediately.
- If your package is lost in transit, we will work with the shipping carrier to initiate an investigation. Please note that investigations may take time, and we appreciate your patience during this process.
- Address Accuracy:
- It is your responsibility to provide accurate and complete shipping information when placing an order. Please double-check your shipping address to ensure its accuracy.
- We are not responsible for any delays or delivery failures resulting from incorrect or incomplete shipping addresses provided by the customer.
- Change of Shipping Address:
- If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.
If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support team through the provided channels.
